Your satisfaction is important to us.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
We will gladly provide a replacement or full refund.
Because personalized and custom-made products are created specifically for each customer, they cannot be returned or refunded unless:
For non-customized items, returns may be accepted within 14 days of delivery.
Items must be unused and in their original condition.
Customers are responsible for return shipping costs unless the return is due to our error.
If your package is lost during transit, please contact us. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.
For any return or refund requests, please email: [email protected]